Need to return something? Not a problem!
If you have bought an item(s) online at hardwareheaven.ie and would like to return it;
You can return your item(s) anytime within 30 days, to our shop in Crookstown, Co. Kildare if collected as an in-store pickup Ireland for a full refund or exchange. All we ask is that it is unopened and in its original undamaged packaging*. Oh, and that you have your receipt and ‘Credit/Debit Card’ used of course!
Alternatively if you received your online delivery from ‘An Post’ you can contact our Online Store at firstname.lastname@example.org and we will issue you a ‘Returns Label’ so you can post the item back from your local An Post Office.
Please note, when applicable, the ‘delivery charge’ will be refunded through the Online Store. You will only be refunded your ‘delivery cost’ if the return is as a result of our error.
*Hardware Heaven are happy to accept any ‘online product’ return as long as it is in its original condition and packaging is re-saleable within 30 days of purchase. Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition. You will only be refunded your delivery cost if the return is as a result of our error (e.g. faulty product or incorrectly shipped). If we agree to provide you with a refund we will instruct our Merchant Acquirer to credit your credit card account within 30 days of receipt of the returned product. Your statutory rights are not affected.
Please note: If you are returning a faulty item within warranty with a receipt, then you may be entitled to a repair. If it can’t be repaired you may be offered a replacement and if it can’t be replaced you may be offered a refund. With the nature of any faults, each case will be dealt with on an individual basis.